All returns must include an RMA on the outside of the package.
Send returns to address below.
6340 Lake Worth Blvd #116
Fort Worth, TX 76135
- If you need to return or exchange your straps for any
reason please be sure to contact us first.
- After contacting our return department you will be
provided with a RMA (returned merchandise) Form and an RMA number. A
completed RMA Form and RMA number are necessary for us to accept your
- Returns are accepted within 30
days from the date of purchase. Unfortunately we cannot offer
returns or exchanges on items more than 30 days after purchase. We
apologize for any inconvenience this might cause.
- All returns must be in the original, unused condition.
- There is a 25% handling fee for all returns.
- Refunds are processed within 5 business days of
receiving the item. Refunds are issued to your original form of payment.
- Shipping fees and service fees such as rush processing
are non-refundable costs.
- Because of the personal nature of
customized items, they are not eligible for returns or exchanges.
- Clearance and Sale items are not
eligible for refunds.
- For strap exchanges we offer store credit which you can
use to reorder another item.
- If you accidentally order a strap that is too long we,
for your convenience we offer a strap shortening service. The cost is
$10.95 for the first strap and each additional strap in the same shipment
is only $7.00. (Due to sanitary reasons we can only shorten straps that
are unused and within 7 days of strap receipt.)
IF THERE HAS BEEN AN ERROR ON
OUR PART, YOU MUST CONTACT US WITHIN 3 DAYS OF RECEIVING THE ITEM. NO
Unless the item is being returned as a result of our error,
return shipping costs are non-refundable. We always recommend any returns be
sent prepaid with a tracking number or other tracking service. We do not accept
C.O.D. returns. Please save your shipping receipt and tracking number until
return is completed. We are not responsible for packages lost or damaged during
return transit. Because of our return system we have to refund your money
through the same means as purchase. So if you use a credit card for payment, we
will refund the same card for returns.
Gift cards are non-refundable and have no cash value. Items that were purchased
with a gift card and returned are eligible for store credit only.
Unfortunately we cannot process any packet with
an expired or missing RMA number. Any returns without an RMA number will be
returned at the sender’s expense. Any returned products that do not meet our
return requirements will also be returned at the sender’s expense. We apologize
for any inconvenience this might cause.