RETURNS and EXCHANGES:
All returns must include an RMA on the outside of the package.
Send returns to address below.
6513 Smithfield Rd
N Richland Hills, TX 76182
IF THERE HAS BEEN AN ERROR ON OUR PART, YOU MUST CONTACT US WITHIN 3 DAYS OF RECEIVING THE ITEM. NO EXCEPTIONS.
Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return prepaid via a trackable method. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.
When requesting a refund, your original credit card will be credited once your return is processed.
Any package received without an RMA number or expired RMA number will be refused and returned at the buyer's expense. Any products returned to PhatStraps Inc that do not meet our return requirements will also be returned at the buyer's expense.