What length should I get?
Choice of length is really a personal question depending on your size and
style preference. Some prefer a tighter strap and some prefer a looser
strap. A great way to determine the length that’s best for you is to use
a tailors tape or any other flexible measuring tape. Just drape it around
your body in the way you would a camera strap. Try holding it closed at
different lengths to see what feels most comfortable for you.
What are your straps made out of?
of our straps are 100% cotton fabric. We wrap the cotton around an inner
webbing for added strength. Some straps, usually jacquard or leather, may
not be fully wrapped in fabric. Any strap that is not fully fabric
wrapped will be noted in the item description. Upgrades, which can be added
during the order process, are available such as g a colored minky lining.
Some photos may display items with upgrades for style suggestions, they
must still be chosen when placing the order. You can find more detailed information
in our “Specs and Info” section.
Are the quick release buckles safe?
quick release buckles are made out of a sturdy Acetal plastic. The easy
lock system snaps into place to prevent accidental release. If you feel
that the buckles are not for you, you can always choose to omit them
during the ordering process.
What is your return and exchange policy?
We offer a 30 day return or exchange policy. Please view the details of
our return and exchange policy here.
How do I apply a gift certificate?You can first create an account to apply a gift certificate to your account. Click here to apply your gift certificate.
Can you give me a price quote on my order?
the many types of straps we carry and the number of optional upgrades, it
is impossible to know without using our shopping cart calculator. Once
you enter all of your selections into the shopping cart, including any
desired upgrades, you will get an immediate price quote. You can always
remove items from your shopping cart if you need. If you have any trouble
using our shopping cart calculator please contact us for assistance.
Will your straps fit my camera?
Our straps are made to fit most SLR/DSLR cameras. Our straps are made a
standard ½ wide to fit brands like Nikon, Canon, Pentax, and Sony. If you
are unsure you can always measure the slots on your camera. If you can
fit a ½ wide strip of paper in there, our straps will fit. Please double
check before ordering to ensure our product is compatible with your
camera. If you have round strap holes or smaller slots, you can always add our mini split rings to the strap for compatibility.
Do you make custom straps?
We do our
best to accommodate any special requests. Just contact us for custom
pricing and further instructions. All custom requests must be handled via
e-mail, do not use the website order form. Unfortunately, due to high
demand, we cannot offer custom orders between November 28th
and December 31st.
How long are your straps?
straps in a number of lengths. Many of our straps include size options
when ordering. Check the “Specs and Info” page for answers to most
measurement questions. Straps do not adjust shorter than ordered length.
My strap is too long, what can I do?
check measurements before ordering to avoid any mistakes. If you
accidentally order a strap that is too long, we can shorten it for you,
unfortunately there is a service fee of $10.95 for the first strap and
$7.00 for additional straps in the same shipment. Because of sanitary
reasons, all straps must be unworn and in the original condition to be
shortened. Please contact us to find out how to get your straps shortened
and obtain an RMA. Some restrictions may apply so be sure to read through
our return policy for detailed info.
I changed my mind, can I cancel my order?
convenience we can cancel most orders made within 24 hours. Because we
custom make each order, any cancellation requests after 24 hours will be
charged a restocking fee. Personalized orders cannot be cancelled after 24 hours of ordering.
I want to add my website or
name to my strap, can I do this?
embroidery is available on most of our cotton straps. Custom embroidery
is not available on leather straps. After choosing your pattern, a drop
down menu for custom embroidery will appear. If you do not see this
option than embroidery is not available for that product. More
information about our embroidery options is available in the
“personalization” section of our website. Personalized items are not
eligible for return or exchange.
Can I get a dog collar in a pattern you have for
camera straps and combine shipping?
We are also a manufacturer of dog collars. For your
convenience we offer you the ability to order custom dog collars and
combine them with your camera strap shipment. Check out our other site;
Fido’s Fashion Dog Collars. E-mail is to get more details on combining
Where's my order? It's been 8 days.
days is our production time. Don’t forget to add shipping time when
calculating your delivery date. If you have any concerns about delivery
time, please contact us before ordering.
I emailed you but haven't
heard back from you, why?
do our best to respond to every e-mail we receive. We may have
replied, but our e-mail went to your junk mail folder. Please double
check any junk mail and spam folders just in case. If you still can’t
find our reply please contact us again. We apologize for any
inconvenience this may cause.
Do you charge sales tax?
is only charged to Texas residents. All Texas residents must pay a
sales tax of 8.25%
What is Minky?
Minky is a superior quality plush microfiber chenille fabric made of
polyester. It's very soft and simply amazing! Minky is often used to
make baby blankets and soft robes. Our minky dot has raised dots that
give the fabric a nice texture. DO NOT IRON the minky side of your
strap. You will iron the dots right out of the fabric. We only
use the best quality available and do not use "off" brand
Can I wash my PhatStrap?
our fabric covered straps are washable. We recommend hand washing,
but machine washing is possible. Just be sure to put your strap
inside a mesh bag or pillow to prevent it from getting tangled or
ripped. To prevent shrinkage, straps must be hung to dry. Because we
use 100% high quality cotton, dryers can shrink our straps. You can also
iron the straps after drying to get rid of any wrinkles or creases.
Take care to wash your straps with like colors the first few times
until any residual dye is washed off. Leather and suede straps must
be hand washed. Machine washing leather and suede can damage their
material. Care for leather and suede straps as you would any other
Can you add a pocket for a lens cap?
we cannot add lens cap pockets at this time, but we do sell a lens
cap holder that attached to our straps. Several sizes are available
How do I attach my strap to my camera?
Instructions for attaching our straps to your
camera can be found on our “Strap Installation” page
Can you omit your company label from my
company policy prevents us from removing our brand label from any of
Due to the custom
nature of our products, we have a strict return policy. Please
view our return policy before ordering. If you have any additional
questions, please e-mail us before you purchase.