FAQ


Also see the Help tab at the top of the page for more info regarding order status, your account and more.

How long before my order is shipped?
We take great pride in the quality of our handmade straps. Because we custom make your order right here in the United States, they may take up to 8 business days before shipping to ensure our quality standards have been met. Your location and choice of shipping options will determine how many additional days before you receive your order. If you need your strap sooner consider using our rush service or choosing a strap from our “ready to ship” options. If you have any additional questions about the delivery time of an order please contact us.


I need my order ASAP, what are my options?

You have two options if you need your products shipped in less than 8 business days. You can choose straps from our “ready to ship” selection or you can use our rush services. With our rush services you can have your custom order shipped within 48 hours. Choose a speedy delivery service as well and you will have your straps in no time.


What shipping methods do you use?

Depending upon your choice of shipping options we use the USPS, UPS, or FedEx. You can find additional shipping info including price and shipping time by clicking on the shipping link located on the left sidebar of the screen


Do you ship international?

We offer 2 international shipping options. You can choose either International Economy (14-28 days) or Express Mail (up to 6 days.) Please remember that shipping time is in addition to production time. Because international shipping is based on weight, you must first add the items to your shopping cart to determine your final shipping rates. Check your countries customs policies to see if there any additional VAT or duty fees. Please try and allow additional delivery time for all international orders if possible.


What length should I get?
Choice of length is really a personal question depending on your size and style preference. Some prefer a tighter strap and some prefer a looser strap. A great way to determine the length that’s best for you is to use a tailors tape or any other flexible measuring tape. Just drape it around your body in the way you would a camera strap. Try holding it closed at different lengths to see what feels most comfortable for you.

What are your straps made out of?

The majority of our straps are 100% cotton fabric. We wrap the cotton around an inner webbing for added strength. Some straps, usually jacquard or leather, may not be fully wrapped in fabric. Any strap that is not fully fabric wrapped will be noted in the item description. Upgrades, which can be added during the order process, are available such as g a colored minky lining. Some photos may display items with upgrades for style suggestions, they must still be chosen when placing the order. You can find more detailed information in our “Specs and Info” section.

Are the quick release buckles safe?

Yes. The quick release buckles are made out of a sturdy Acetal plastic. The easy lock system snaps into place to prevent accidental release. If you feel that the buckles are not for you, you can always choose to omit them during the ordering process.

What is your return and exchange policy?
We offer a 30 day return or exchange policy. Please view the details of our return and exchange policy here.

How do I apply a gift certificate?

You can first create an account to apply a gift certificate to your account. Click here to apply your gift certificate.

Can you give me a price quote on my order?

Because of the many types of straps we carry and the number of optional upgrades, it is impossible to know without using our shopping cart calculator. Once you enter all of your selections into the shopping cart, including any desired upgrades, you will get an immediate price quote. You can always remove items from your shopping cart if you need. If you have any trouble using our shopping cart calculator please contact us for assistance.

Will your straps fit my camera?
Our straps are made to fit most SLR/DSLR cameras. Our straps are made a standard ½ wide to fit brands like Nikon, Canon, Pentax, and Sony. If you are unsure you can always measure the slots on your camera. If you can fit a ½ wide strip of paper in there, our straps will fit. Please double check before ordering to ensure our product is compatible with your camera. If you have round strap holes or smaller slots, you can always add our mini split rings to the strap for compatibility.

Do you make custom straps?

We do our best to accommodate any special requests. Just contact us for custom pricing and further instructions. All custom requests must be handled via e-mail, do not use the website order form. Unfortunately, due to high demand, we cannot offer custom orders between November 28th and December 31st.

How long are your straps?

We offer straps in a number of lengths. Many of our straps include size options when ordering. Check the “Specs and Info” page for answers to most measurement questions. Straps do not adjust shorter than ordered length.

My strap is too long, what can I do?

Please double check measurements before ordering to avoid any mistakes. If you accidentally order a strap that is too long, we can shorten it for you, unfortunately there is a service fee of $10.95 for the first strap and $7.00 for additional straps in the same shipment. Because of sanitary reasons, all straps must be unworn and in the original condition to be shortened. Please contact us to find out how to get your straps shortened and obtain an RMA. Some restrictions may apply so be sure to read through our return policy for detailed info.

I changed my mind, can I cancel my order?

For your convenience we can cancel most orders made within 24 hours. Because we custom make each order, any cancellation requests after 24 hours will be charged a restocking fee. Personalized orders cannot be cancelled after 24 hours of ordering.


I want to add my website or name to my strap, can I do this?

Custom embroidery is available on most of our cotton straps. Custom embroidery is not available on leather straps. After choosing your pattern, a drop down menu for custom embroidery will appear. If you do not see this option than embroidery is not available for that product. More information about our embroidery options is available in the “personalization” section of our website. Personalized items are not eligible for return or exchange.

Can I get a dog collar in a pattern you have for camera straps and combine shipping?

We are also a manufacturer of dog collars. For your convenience we offer you the ability to order custom dog collars and combine them with your camera strap shipment. Check out our other site; Fido’s Fashion Dog Collars. E-mail is to get more details on combining orders.

Where's my order? It's been 8 days.

8 business days is our production time. Don’t forget to add shipping time when calculating your delivery date. If you have any concerns about delivery time, please contact us before ordering.


I emailed you but haven't heard back from you, why?

We do our best to respond to every e-mail we receive. We may have replied, but our e-mail went to your junk mail folder. Please double check any junk mail and spam folders just in case. If you still can’t find our reply please contact us again. We apologize for any inconvenience this may cause.

Do you charge sales tax?

Sales tax is only charged to Texas residents. All Texas residents must pay a sales tax of 8.25%

What is Minky?


Minky is a superior quality plush microfiber chenille fabric made of polyester. It's very soft and simply amazing! Minky is often used to make baby blankets and soft robes. Our minky dot has raised dots that give the fabric a nice texture. DO NOT IRON the minky side of your strap. You will iron the dots right out of the fabric. We only use the best quality available and do not use "off" brand minky.

Can I wash my PhatStrap?

All of our fabric covered straps are washable. We recommend hand washing, but machine washing is possible. Just be sure to put your strap inside a mesh bag or pillow to prevent it from getting tangled or ripped. To prevent shrinkage, straps must be hung to dry. Because we use 100% high quality cotton, dryers can shrink our straps. You can also iron the straps after drying to get rid of any wrinkles or creases. Take care to wash your straps with like colors the first few times until any residual dye is washed off. Leather and suede straps must be hand washed. Machine washing leather and suede can damage their material. Care for leather and suede straps as you would any other leather product.

Can you add a pocket for a lens cap?

Unfortunately we cannot add lens cap pockets at this time, but we do sell a lens cap holder that attached to our straps. Several sizes are available at http://www.phatstraps.com/product_p/cap-keeper.htm

How do I attach my strap to my camera?

Instructions for attaching our straps to your camera can be found on our “Strap Installation” page

Can you omit your company label from my strap?

Our company policy prevents us from removing our brand label from any of our products.

Due to the custom nature of our products, we have a strict return policy. Please view our return policy before ordering. If you have any additional questions, please e-mail us before you purchase.





































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