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FAQ


How long before my order is shipped?
We take great pride in the quality of our handmade straps. Because we custom make your order right here in the United States, they may take up to 8 business days before shipping to ensure our quality standards have been met. Your location and choice of shipping options will determine how many additional days before you receive your order.


Do you offer expedited options to get my strap sooner?

We no longer offer a rush service and require the full posted production time. if you need a strap sooner, you can choose straps from our “ready to ship” selection or consider a gift card if you are buying a gift. Feel free to email us with any questions.


What shipping services do you offer?

We offer standard shipping and priority shipping. Once you add items to your cart and go to the checkout page, you will have the opportunity to choose a shipping service suitable for you.



Do you ship worldwide?

We no longer offer international shipping. We ship within the USA only.


What length do you recommend?
Choice of length is really a personal question depending on your size and style preference. Some prefer a tighter strap and some prefer a looser strap. A great way to determine the length that’s best for you is to use a tailors tape or any other flexible measuring tape. Just drape it around your body in the way you would a camera strap. Try holding it closed at different lengths to see what feels most comfortable for you.


What is quick release?

The quick release buckles are made out of a sturdy Acetal plastic and allows you to quickly remove the strap from the camera when needed. You can read more Here

Can I return my strap?
We offer a 30 day return policy on non personalized or custom items. Please view the details of our return and exchange policy here.


Where do I enter my gift certificate code?

You can first create an account to apply a gift certificate to your account. Click here to apply your gift certificate.

Can you provide a quote with shipping for me?

Because of the many types of straps we carry and the number of optional upgrades, it is impossible to know without using our shopping cart calculator. Once you enter all of your selections into the shopping cart, including any desired upgrades, you will get an immediate price quote. You can always remove items from your shopping cart if you need. If you have any trouble using our shopping cart calculator please contact us for assistance .


Will your straps fit my camera?
Our straps are made to fit most SLR/DSLR cameras. The narrow nylon that attaches to the strap mounts on your camera is 1/2 inch wide. This will fit through most DSLR strap mounts that are 3/8 inch or wider. You can always purchase our "mini rings" located under the accessory tab to assist with attaching to cameras with strap mounts less than 3/8". You can also cut a piece of paper to 1/2 inch wide and see if it fits through the strap mounts.


I changed my mind, can I cancel my order?

For your convenience we can cancel most orders made within 24 hours. Because we custom make each order, any cancellation requests after 24 hours will be charged a restocking fee. Personalized orders cannot be cancelled after 24 hours of ordering.


Can I add my Logo or name to a strap?

Custom embroidery is available on most of our cotton straps. Custom embroidery is not available on leather straps. We have several fonts and embroidery colors to choose from. We can embroidery names and general text, we cannot embroider special characters or symbols unless you wish to pay an additional fee. Special characters and symbols such as Logos can be embroidered but requests must be submitted prior to purchase. We use a third party company to digitize logos for us, therefore additional fees apply for embroidering logos and special characters.



Do you charge sales Tax?

Sales tax is only charged to Texas residents. All Texas residents must pay a sales tax of 8.25%

What is Minky?

Minky is a superior quality plush microfiber chenille fabric made of polyester. It's very soft and simply amazing! Minky is often used to make baby blankets and soft robes. Our minky dot has raised dots that give the fabric a nice texture. DO NOT IRON the minky side of your strap.


Can I wash my Phatstrap?

All of our fabric covered straps are washable. We recommend hand washing, but machine washing is possible. Just be sure to put your strap inside a mesh bag or pillow to prevent it from getting tangled or ripped. To prevent shrinkage, straps must be hung to dry. Because we use 100% high quality cotton, dryers can shrink our straps. You can also iron the straps after drying to get rid of any wrinkles or creases. Take care to wash your straps with like colors the first few times until any residual dye is washed off. Leather and suede straps must be hand washed. Machine washing leather and suede can damage their material. Care for leather and suede straps as you would any other leather product.


Can you omit your branding logo from my strap?

Our company policy prevents us from removing our brand label from any of our products. All straps will have our logo tag on one end unless there is embroidery on both ends.


How can I contact you?

We are online only and have extremely limited phone support. The best way to contact us is via email. Just drop us a line with details regarding your questions and concerns. Leaving an email that just says, "call me, I have questions" will not receive a reply from us due to the amount of soliciting calls we receive.