Accept Credit Cards

Return Policy

Returns and Exchanges

PhatStraps does have a return policy for up to 30 days from purchase. Please email us prior to returning your item so we can issue an RMA number. All returns must have an RMA number or they may be refused.

All returns must be received within 10 days of issuing an RMA. Items received after the 10 days will be refused. Claims of not receiving an RMA are unacceptable. We strongly encourage you to use a reliable shipper to ensure proper delivery times.

All returns must be in the original condition in which the item was received.

Due to the custom nature of our products, all returns will incur a 25% re-stocking fee.

Return requests due to our straps not fitting your device are still subject to the restocking fee and all parts of our return policy.

Shipping fees are non refundable and the buyer is responsible for any shipping fees incurred with a return.

Personalized items are not eligible for return

Sale items on the Ready to Ship page are not eligible for return.

If there has been an error on our part, we must be contacted within 3 days of receipt. No Exceptions

GIFT CARDS: Gift cards are non-refundable and have no cash value. Items that were purchased with a gift card and returned are eligible for store credit only.

Note: Any claims regarding error on our part or defective items within 30 days of purchase will only be fixed or replaced with the exact item as ordered. We cannot accept requests for changes to the original order.